FAQs

Every detail in the design, engineering and fitting of your kitchen and Wardrobe is there to serve one purpose: lend delight to your smallest everyday moments. We challenge assumptions – ours... yours... the industry’s. This is how we strive to be better every day. 

We build our products with sureness. With us you can expect uncompromising attention to aesthetics of functional design, authenticity of materials, quality finish, precision, safety and long lasting durability. This enables us to give you a 10 year warranty on all our products. Our team will work with you to not just understand and design your kitchen and wardrobes, but will help in achieving your vision for the space. People who are looking for no compromise on the above aspects feel at home with us.

Oaktree brand culture is hinged on 3 key pillars:  

We ask how we can be a little better every day. We owe this to ourselves, our colleagues and our customers.

We make sure our work endures in people’s lives. Our role is to create decades of delight.

We collaborate with purpose. This is how we deliver what matters to our customers, across design, manufacturing, service and installation.

Oaktree offers Kitchen and Wardrobe design consultation, manufacturing, site support through civil drawings and marking at site, delivery, installation services and after sales service.

Our Kitchen and Wardrobes come with a 10 year limited warranty. Please refer to our warranty terms and policy for further details.

We accept online payment options of credit card, debit card, wallet payment, and net banking. Cash on delivery is not available. All goods are dispatched only after receipt of full payment.

• 20% advance to confirm the project 

• balance 50% payment to start production 

• balance 30% payment before dispatch of materials (ex-works)

Advances paid to Oaktree are non-refundable. If a customer wishes to cancel the order for any reason, they will have to forfeit the advance paid.

Currently an EMI option is not available on our products.

We use a wide range of materials and fixtures specialised for furniture making. In Kitchens and Wardrobes we use soft closing hinges and runner systems from BLUM (market leaders in kitchen fittings from Austria). In addition to BLUM we also use hardware and fittings from Salice, Hafele, Hettich, Rehau and Ebco in various applications and accessories.

Yes, we do customise our designs and products to meet specific functional and aesthetic needs of the customer and the project. All our products go through product testing and prototyping before production. Our design team will caution you on the benefits and pitfalls, if any, of using such new products in your project.

Our pricing is very competitive within the segment in which we operate. We make premium kitchens and wardrobes using high quality raw materials with a focus on precision fit and finish, delivering products at par with international quality and standards.

We offer a wide range of finishes including Pre-lam, Polymers, Crystal, Lacquer, Veneer, Glass and Solid Wood. These finishes are processed on various core materials ranging from engineered wood such as Chip Board, MDF, HDF, HDHMR and Plywood.

Yes, Oaktree is an end to end solutions provider. We have our own manufacturing facility & experience centre on Bannerghatta Road, Bangalore, India.

Our material delivery lead times are as follows: 45 days for engineered materials, 60 days for lacquers and veneers and 90 days for solid wood. The lead time is calculated from the date of shop drawing sign off and receipt of advance as per agreed payment terms.

We take 15 days to install a kitchen at site, including the counter top, dado and appliances. This is subject to the site being ready as per our ‘site readiness guidelines’ and no interruption to installation work due to power outages, vendor work conflict.

You can contact us on service@oaktree.co.in for any service related issues or complaints. Our technical team will contact you within 48 hours to understand the problem or requirement and schedule a visit based a few criteria such as urgency, material availability and mutually agreeable date/ time.

Yes, we offer our products and services pan India. We are currently executing projects across South India, including tier 2 cities.

We use Engineered wood because: 

1. It is safe and recommended for indoor use due to its low emissions. Our boards are compliant with E1/ E2 norms. 

2. It does not bend or distort easily. Therefore recommended over Ply for tall and wide doors. 

3. Good screw holding capacity when used with precision machines and tools. 

4. It has an even finish and surface smoothness which makes it suitable for paint, polish based applications such as lacquer and veneers and even laminate applications. Gives even finish without surface undulation. 

5. 100% calibrated makes it well suited for machine processing, precision measurement and cutting and overall well finished product. European hardware and German machines which we use are designed to work well with engineered wood. 

6. Can go up to 25mm, 40mm and even 50mm thickness without adding substantial weight. 

7. It is sustainable and environment friendly. 

8. the imported boards we source from Europe (textured pre-lam range) come pre-pressed on particle board and offer excellent quality and decor.

We specialise in Kitchen and Wardrobes. We provide end to end design, manufacturing, installation and after sales service for our Kitchen and Wardrobe products. Our scope of services include woodwork, counter top, dado/ backsplash, appliances or white goods, sinks, faucets, lighting and accessories.

We are authorised distributors of Siemens, Gannengau and Bosch appliances. We can integrate appliances of any make/ model within our kitchen design, including your pre-existing appliances. Our design consultants will guide you with respect to curation and selection of appliances suitable for your needs, lifestyle, kitchen layout and budget.

We offer a wide range of natural and engineered worktops including granites, marble, quartzite, quartz, solid acrylic and wood.